Updated: August 15th, 2023
This policy describes how we handle information and data we collect/process within Smarter Mobility Lund AB (below referred to as Smarter Mobility). Including, but not limited to, the services, programs and platforms we use to operate our business and offerings as well as other third party products used in our operations (unless specified otherwise).
Smarter Mobility, the company is incorporated under Swedish law, Company ID:559175-5540 and its affiliates and subsidiaries (collectively the "Company", “we", “us”, "Smarter Mobility”, and “our”), respects your privacy rights and is committed to protect any data or information collected through services and websites accessed through internet-capable hardware platforms. This includes but is not limited to personal computers, mobile computers and\or mobile devices.
Smarter Mobility provides services catered to accelerate business & Innovation within the areas of “Network for Future Mobility”, “Exchange with mobility clusters in Europe”, “Access to leading experts”, “Knowledge and trends analysis for the future”, “Business development” and “Sales”. Smarter Mobility help you find sustainable opportunities in the transformation of Mobility of goods and people.
For services offered by Smarter Mobility used by residents of the European Union, we are the data processor of each user’s personal information. We, our suppliers and solution providers are the data controllers responsible for users' personal information.
For Services offered by Smarter Mobility, we are responsible for the personal information of all visitors to our website, persons who contact us, our suppliers, our partners, potential clients and their representatives.
Information we collect
We collect data from you through our/your interactions and usage of our products/services. The data we collect is provided by you, this includes personal information that both identifies you and allows us to contact you/your representatives online and offline. All information is collected on a voluntary basis.
Data is collected in regards to your interactions/usage/experiences with our services, as well as that which you provide directly to us. The data we collect depends on the context of your interactions with us and the choices you make.
We process the gathered data to provide services, therefore the types of information we collect depends on how you use/interact with our services. When you submit information to the Company, it will usually take the form of:
Subscribing to newsletters or alerts
Scheduling demo of our services
Downloading demos, programs, or other information/software
Requesting customer support
Contact with Smarter Mobility employees; or otherwise through use of our services, including mobile products, and computer products where your information is required for use.
Your refusal to submit information may limit your ability to use services, which requires provision of such information.
Information we handle as a Data Processor
Our services are solely dedicated to offering the best user experience and for us to provide the qualitative services. As a data controller we do not collect/process any personal information of users. Any data collected/processed is in accordance with the European Union Directive 2016/680 and Regulation 2016/679 ("GDPR").
Information we collect - Customer Support and Communication (Required)
Providing us with information relating to your usage of our services as well as how to contact you allows us to provide efficient technical/customer/other support via phone, email, chat etc. Example: Sending us an email with information relating to our services, website and other issues you encounter.
All information shared with us/customer support is used solely for the purposes of; identifying you, providing technical or customer support, resolving any issues, answering questions and improving our services.Technical information may be used for statistical and/or marketing purposes as well as technical improvement of services.
Automatically collected information - How we use/store automatically collected information
We collect information from devices that are integrated with our services, this may include computers, phones and other internet-connected devices. Information about said devices and their usage within our services allows us to guarantee/improve functionality, stability and overall security and thus provide you with a better operative experience. (We may combine your information across other computers or devices that you use).
Usage and Log information
We collect service-related, diagnostic, and performance information. This includes data on your activity (Example: How you use our services), log files, diagnostics, website and overall performance logs and reports.
Device and Connection information
We may collect device-specific information when you access, or use our services. This includes information such as hardware model, operating system information, browser information, IP address, mobile network information (includes phone number and device identifiers). We do not store device location information.
How we use/Share information
We use the data collected to best provide you with a good user experience and help us operate our services efficiently. In particular, we use the data to:
Provide our services (this includes updating, securing, and troubleshooting, as well as providing support)
Improve and further develop our services
Advertise and market our services (this includes sending promotional communications, and presenting you with relevant offers)
We also use the data to operate our business, which includes analysing our performance, meeting our legal obligations, developing our workforce and general research. By using our services you agree to share information relevant to said services.
We operate and provide our services, this includes; providing customer support, improving functionality, fixing issues and overall customisation. The purpose of the collection of usage data is to better understand how you use our services and thus allowing us to evaluate and improve user experience, research/develop, test new service features as well as conduct troubleshooting activities. Your information is also used to best respond to you when you contact us.
We use data analytics to improve on, fix and customise our services as well as for marketing purposes. Because of this, we require Third Party Providers to turn over anonymised users’ information required for such purposes.
Safety and Security
To protect your information, we follow the accepted industry standards and maintain reasonable safeguards in attempt to ensure the security, integrity, and privacy of the information you have provided. We have security measures in place designed to best protect against the loss, misuse, and alteration of any information under our control. The information collected by us is stored in secure operating environments that are not available to the public.
To ensure our services are being used legally, we verify activity as well as promote safety and security both on and off our services. (This includes but is not limited to investigating any suspicious activity or violations of our terms). We have internal guidelines in place on how to ensure removal of data and the process thereof, the Internal protocol for deleting information covers all Third Party Suppliers connected to our services.
Please see the disclaimer below.
This being said, we are aware that systems can not always be 100% secure and human errors do occur, this means that there is the possibility where it could be unauthorised access to your information.
By using our services, you assume this risk.
Do we collect children's personal information?
The Company does not knowingly collect personal information from children under 18 years old (or any persons that fall under different protections under law) If we become aware that a child has submitted information to the company, the information should be deleted immediately. We encourage parents to instruct their children, when using the internet, to never give out personal information (their real names, addresses, or phone numbers) without permission.
We work with third-party providers to help operate, administer, improve, understand, customise, support and market our services. Examples of this include:
Providing our infrastructure
Delivery of services
Supplying of information
Helping us to best understand how members, partners and potential clients use our services
These third-party providers may provide us information about you in certain circumstances. For example; suppliers provide us with reports, user data that aid us in diagnosing and fixing any service issues.
Wix.com - Privacy/GDPR information
Google - DPA terms
Google - EU Standard Contractual Clauses
Scrive - GDPR
The term of retention and use of above mentioned data — as long as it is necessary for our processing purposes or until your request to remove your data.
Third Party Sharing
The Company may share your information with third parties to fulfil a request you have made, such as signing up for an email list or requesting customer support. We may share your information with third parties in connection with an investigation of fraud, intellectual property infringements, or other illegal activity or activities that may expose you or us to legal liability (as required by law enforcement or other government officials).
Information can also be shared with third parties when we have reason to believe that a disclosure is necessary to address potential or actual injury or interference with our rights, property, operations, users, or others who maybe harmed/may suffer loss or damage.This also includes if we believe disclosure is necessary to; protect our rights, investigate, or enforce our policies, terms, and conditions, combat fraud and/or comply with a judicial proceeding, court order, or legal process served on the company.
In addition, your information may be disclosed to a potential or actual successor or assigned in connection with a proposed or consummated merger, acquisition, reorganisation, bankruptcy, or other similar event involving all or a portion of the company, the company's customer information may be transferred to our successor or assigned.
Assignment, Change of Control and Transfer
Managing your information
We store data as long as it is necessary for our processing purposes or until you put in a request to remove your data. The retention period is determined on an individual basis, depending on factors such as the nature of the data, the purpose of their collection and processing, and the corresponding legal or operational needs for their storage.
If you would like to manage, change, limit, or delete information, please contact us at: firstname.lastname@example.org
Contacting our Customer Support
You may be entitled to request to delete, restrict, correct, or receive a copy of the information collected about you. To the extent these rights apply in your country, they may be limited in some situations (for example where we are under a legal requirement to keep certain information). Should you wish to make a request, you may send an email to email@example.com. Please indicate your country of residence in your correspondence.
Data Retention: We will retain your information as long as it is necessary for our processing purposes, until your request to remove your data, or to administer our Services. If you request that we no longer use your personal information to provide support, contact or for other purposes, contact us via e-mail firstname.lastname@example.org
We may still retain some of your information in our files for a reasonable period of time to resolve disputes, enforce our user agreement, administer our services, comply with technical and legal requirements, and/or other constraints related to the security, integrity, and operation of our services, after which we will take steps to delete or archive it.
In all cases for all services, we will respond to your request for access to update, delete, or correct inaccuracies to your information within 30 days.
Law and Protection
We may collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to:
(a) respond pursuant to applicable law or regulations, to legal process, or to government requests;
(b) enforce our terms and any other applicable terms and policies, including for investigations of potential violations;
(c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues;
(d) protect the rights, property, and safety of our users, and cards, or others.
We may store such information for a period of at least one (1) year, if necessary.
Our Global Operations
You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.
Updates to our Policy
If you have any questions, complaints or suggestions regarding the protection of your information, please contact our Chief Privacy Officer (Information Data Protection Manager) through email email@example.com. We will use our best efforts to provide you with a timely and satisfactory response.
● Company name: Smarter Mobility Lund AB
● Company ID: 559175-5540
● Contact name: Mats Lindblad
● Division: Executive Board
● Email: firstname.lastname@example.org
● Phone : +46 (0)733 74 24 58
● Address: Hans Michelsensgatan 9, 211 20 Malmö, Sweden